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Service and Support >> Warranty >> Warranty Exclusions ![]() |
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Warranty Claim Approval / Denial |
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Warranty Exclusions The Custom Equipment warranty shall not apply to general maintenance replacement parts, or to general consumable items (including hydraulic fluid, lamps, etc). In addition, the following items are exclusions to warranty and not subject to distributor compensation/reimbursement: 1. PDI - 'Pre-Deliver Inspection' or any other type or form of 'Commissioning' or 'Inspection' fees or assessments for inspection or set-up (unless specifically referenced, outlined, and/or detailed in a published Service Bulletin or Technical Advisory Bulletin) 2. Normal Wear and Tear - repairs and labor costs incurred due to 'normal wear and tear' (belts, hoses, brakes, wear pads, filter elements, wheels, fluids, batteries) 3. Damage - Damage occurring during and/or caused by the transportation of the equipment, lack of proper maintenance, operator error, improper storage, environmental or climatic conditions, accidents, improper mechanical, hydraulic, or electrical repairs. This exclusion includes any damage attributable to any accidental or intentional abuse of the product and includes improper operation, exceeding the rated capacity, or any other operation of the equipment beyond limits set forth in the machine documentation. 4. Preventive Maintenance (labor /material) - preventive maintenance and any failure attributed to lack of scheduled or routine maintenance on any structural or mechanical part (pins, bearings, bushings) 5. Modifications to design - 'Non-authorized' changes or modifications of any kind or type to the product may void all product warranty. Note: ANY change or modification must be authorized in writing by Custom Equipment, Inc.'s Service and Support or Engineering Departments |
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