Approved/Denied Warranty Claims

When your warranty claim or parts return request has been processed and approved for credit you will receive a numbered Custom Equipment, Inc. 'Credit Memo' issued against the original Warranty Claim/Return Goods request.

If your warranty claim is denied or adjusted, you will receive a written response listing the reason(s) why.

A Warranty Claim/Warranty Return Goods request may be 'Closed Out' after 30-days, if warranty repair parts are not returned to Custom Equipment, Inc. A 'Closed Out' warranty claim can be considered to have been denied.

A distributor may submit for reconsideration of any warranty 'Denial', 'Adjustment' or 'Close Out' decision. Please contact Custom Equipment, Inc. for process instructions.